Compliance and consent
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How we capture and record enquiries, how UK GDPR and PECR apply to brokers who use them, and the Ofgem rules that affect broker sales. This describes what we do; it isn't legal advice.
How enquiries are captured
Every enquiry comes from a form on one of our landing pages. For each one we record the consent wording shown on the form, the date and time of submission, the IP address, the source campaign and the version of the wording, so we can show what the business saw and agreed to.
What happens to the details
We pass the enquiry to a broker who will respond to it. After the 30-day exclusive period, the details may later be sold as aged leads or used as sample leads. Anyone can stop this through our opt-out page. Our suppression list is applied before any aged or sample sale, so opted-out businesses are removed.
PECR for brokers calling and emailing
Live calls can't go to numbers registered with the TPS or CTPS unless the business has consented to your calls, or to any business that has objected. Emails and texts to corporate subscribers don't need consent, but you must identify yourself and give a valid way to opt out. Sole traders and some partnerships need specific consent for email and text marketing, unless the soft opt-in applies. Automated calls need specific consent. Maximum fines for PECR breaches are now up to £17.5 million or 4% of global turnover.
What brokers must do
Brokers who buy our leads must have their own privacy notice, screen numbers against the TPS and CTPS where needed, honour every opt-out they receive, and suppress any business within 24 hours of our notice that it has opted out.
Ofgem rules affecting broker sales
Ofgem's Standards of Conduct cover all non-domestic customers from 1 July 2024. Broker fees must be shown in the contract principal terms for all non-domestic customers on contracts signed from 1 October 2024. From December 2024, suppliers may only work with brokers who belong to a redress scheme when securing small business contracts, and small businesses can resolve broker disputes through schemes such as the Energy Ombudsman and the UIA.
What's coming
The government has said it will bring third-party intermediaries, including energy brokers, under direct Ofgem regulation once parliamentary time allows. No start date has been set. This statement is correct as at 2 November 2026.
Security and retention
Data is encrypted in transit and access is limited by access controls to the people who need it. We keep enquiry records for 24 months.